What defines a good game? First and foremost, it must be fun to play! Second, it must match the expectations of our customers. During the development of a game, we already feel whether the core gameplay of a project we are working on is fun, or whether it is something that either needs more work or simply belongs to the trash can. Most of the people working at Travian Games are gamers themselves and therefore are well experienced in judging the quality of their own ideas and concepts. However, constructive customer feedback is the prime resource for any game designer in order to create the next big thing.
Feedback is a great way to understand the needs and desires of our player and we are thankful for the great communities that back our games. Being a mid-size developer, we have to carefully juggle our resources, which is one reason that you are somtimes angry about a bug we wanted to fix ages ago already. However, please be aware of the fact that we are always keeping track of any kind of feedback we receive through the various communication channels of our titles. Whether it is Facebook, the in-game support system or the community hub. In many cases your feedback directly translates into changes in our game design. How this works out in practice you want to know?
Then please read this Rail Nation blog entry, which nicely explains the “feedback-journey” as we call it: http://www.rail-nation.com/blog/community-feedback/
Play they game and tell us how it is like and what problems you like to see fixed!