Customer Service Representatives (f/m)

Minijob (450,- €/month), remotely from home

München Part-time
Customer Service Representatives (f/m)

Game Support - They represent the company to our players, and our players to the company. Game Support builds, grows and entertains a community of players by moderating and engaging in lively exchange through communication platforms and social media channels. They ensure our games run smoothly and work closely with many areas of Engineering to keep it that way.

Quest

  • You are our direct link between the players and the game teams
  • You help our players with questions, inquiries and issues regarding account, products and billing via written communication
  • You build sustainable and positive relationships of trust with our players
  • You forward possible bug entries and technical issues to 2nd level support
  • You investigate and resolve suspension-based issues based on EULA violationsYou work alongside internal guidelines and KPIs

Skills

  • You have experience in customer service, MMORPG experience is a plus
  • You are enthusiastic about providing outstanding customer service
  • You have the ability to maintain a positive and professional attitude in all interactions
  • You are a team player with a high level of independence, self-organization and collaborative personality
  • You have good written and verbal communication skills in English
  • You have excellent written and verbal communication skills in your assigned language
  • You have passion for gaming