© 2026 Travian Games GmbH
© 2024 Travian Games GmbH
Travian Games develops and operates online strategy games that bring together players from around the world. Across our browser-based and mobile titles, we create shared game environments where players can compete, collaborate, and interact with one another as part of active gaming communities.
Player interaction is an important part of our games and community experience. Depending on the game and feature, this may include in-game text communication, player or alliance names, and interactions with our customer support teams.
Creating a fair, respectful, and enjoyable environment for our players is an important responsibility for us. To support this, we apply a consistent set of community rules and moderation processes across our live services. Our moderation and player support activities are managed through centralized teams and tools to help ensure fair and reliable enforcement.
This document complements Travian Games’ transparency reporting obligations under the Digital Services Act (DSA). It is intended to provide players, authorities, and other interested parties with a general overview of how Travian Games approaches community standards, moderation, reporting processes, and player safety across its live services.
The accompanying transparency report focuses on moderation activities and rule enforcement related to player conduct and user-generated content. It does not cover purely technical system operations or internal security measures.
Through both reports, Travian Games aims to provide transparency proportionate to the nature and scope of its services. We believe openness helps build trust with our players and communities, while also recognizing the importance of protecting player privacy and safeguarding the effectiveness of our moderation systems.
Travian Games operates multiple live online games where players from around the world interact, compete, and collaborate within shared communities. To help create a fair, respectful, and enjoyable experience for everyone, we apply a consistent set of Game Rules and player conduct standards across all of our live services. The applicable Game Rules are publicly available on the respective game websites.
These rules are designed to support positive player interaction, encourage fair play, and help protect our communities from harmful or disruptive behavior. While individual games may have unique features or gameplay mechanics, the underlying principles of conduct remain the same across all Travian Games services.
Our Game Rules are designed to protect fair play, respectful interaction, and the integrity of the game experience. While the exact wording and implementation may vary slightly between titles, the underlying principles remain consistent across all Travian Games services.
If a violation of these rules is confirmed, the Customer Support agent will take enforcement action in accordance with internal guidelines. Enforcement actions are always proportionate to the nature and severity of the violation.
Players who are subject to enforcement actions are informed of the action taken and the relevant rule basis through Customer Support communication channels.
Players who submit reports are acknowledged and thanked for bringing the issue to Travian Games’ attention. For privacy and safety reasons, the outcome of individual reports and any actions taken against other players are not disclosed to the players who submitted the reports.
Players who wish to request clarification or a review of an enforcement decision may contact Customer Support. Requests for review are handled internally in accordance with established procedures.
These rules, enforcement measures, and available appeal processes are further defined in our Terms & Conditions and each game’s official Game Rules, which provide players with more detailed guidance on acceptable and prohibited behavior, as well as how moderation decisions are handled.
Moderation is an important part of how Travian Games supports its game communities. Our games bring together players from different countries, cultures, and backgrounds. We believe that this diversity is one of the strengths of online games —and that it also comes with a responsibility to provide clear rules, reliable support, and appropriate moderation where needed.
Travian Games uses a moderation approach that combines automated support tools with human review and decision-making. This combination helps us respond effectively across our live services while ensuring that moderation decisions are not made without context.
Our approach is built around three key goals:
The same general moderation principles are applied consistently across all covered Travian Games services. At the same time, we recognize that each situation may require careful assessment, particularly where player communication, intent, or context plays an important role.
Automated tools help Travian Games provide an initial layer of protection in areas where player-generated content may appear, such as player-created names, alliance names, or text-based communication features.
These tools are designed to identify and limit content that clearly conflicts with our community standards before it becomes visible or widely accessible. They help us act consistently and efficiently, especially in game environments where many players interact at the same time.
Automated support measures may help to:
However, automated tools are only one part of our moderation approach. Travian Games recognizes that language, player behavior, and in-game situations can be highly contextual. A word, phrase, or interaction may have different meanings depending on tone, circumstances, language, or the wider situation.
For this reason, automated systems are used to support moderation — not to replace human judgment. Enforcement actions that require contextual assessment are handled by trained staff.
To protect the effectiveness and integrity of our moderation systems, Travian Games does not publicly disclose detailed filtering criteria, detection logic, or internal thresholds.
Player reports are an essential part of our moderation framework. Our players know their game communities well, and their reports help us identify situations that may require review.
Players can report suspected rule violations, inappropriate communication, or disruptive behavior through available in-game features or customer support channels. These reports are reviewed by trained Customer Support or Player Safety staff.
Human review allows us to assess cases more carefully, including factors such as:
This process helps ensure that nuanced or disputed cases are handled with appropriate care. It also allows Travian Games to distinguish between clear violations, misunderstandings, and situations in which no enforcement action is necessary.
Human oversight is central to Travian Games’ moderation approach. While tools can help us identify or limit certain types of content, decisions that affect player accounts or access to our services are reviewed by trained staff.
Our moderation and support teams work with established guidelines to help ensure that rules are applied consistently and proportionately. Enforcement measures may vary depending on the circumstances and can include warnings, temporary restrictions, or permanent bans where appropriate.
Travian Games aims to ensure that moderation decisions are:
Players may also contact Customer Support regarding moderation decisions, where available processes allow them to ask questions or seek clarification.
Moderation is not a one-time effort. Online communities, player behavior, and forms of misuse can change over time. Travian Games therefore reviews and adjusts its moderation processes and supporting tools on an ongoing basis.
This includes learning from player reports, moderation outcomes, support interactions, and emerging patterns of misuse. These signals help us improve internal workflows, refine supporting tools, and strengthen consistency across our services.
Our goal is to keep moderation practical, fair, and community-focused. By combining technology, human judgment, and player feedback, Travian Games aims to support game environments where players can compete, collaborate, and communicate in a respectful and enjoyable way.
All player reports are received and reviewed by trained Customer Support or Player Safety staff.
Each reported case is assessed individually and manually. During this review process, the responsible staff member evaluates the reported content or behavior in the context of the applicable Game Rules, Terms & Conditions, and, where relevant, applicable legal requirements.
Depending on the nature of the case, this review may include consideration of:
Automated systems may assist in identifying or filtering certain types of content, but enforcement decisions are not made solely through automated means. Human review remains an essential part of our moderation and enforcement process.
If a violation is confirmed, appropriate enforcement measures may be taken in accordance with internal guidelines, established moderation procedures, and the applicable Game Rules and Terms & Conditions.
Enforcement actions are intended to be proportionate to the nature and severity of the violation. Depending on the circumstances, measures may include:
Further details regarding possible enforcement measures, rule violations, and player obligations can be found in the applicable Game Rules and Terms & Conditions for each game.
Players who are subject to enforcement actions are informed through the relevant Customer Support or in-game communication channels. Where appropriate, the communication includes information about the applicable rule basis or the type of violation involved.
Players who submit reports are acknowledged and thanked for helping us protect our communities and services. At the same time, Travian Games must also protect player privacy and the integrity of moderation processes. For this reason, detailed outcomes of reports or measures taken against other players are generally not disclosed to reporting users.
Players who wish to request clarification or a review of a moderation or enforcement decision may contact Customer Support through the available support channels.
Review requests are handled internally in accordance with established procedures and may involve an additional assessment of the relevant case information. This process helps ensure that decisions can be reconsidered where appropriate and supports consistency and fairness in enforcement.
To protect player privacy, internal moderation processes, and the effectiveness of enforcement systems, Travian Games does not publicly disclose detailed information about individual cases, internal guidelines, or detection methods.
Travian Games considers player safety and respectful community interaction an important part of operating its online services.
Our services are intended for a general audience and are subject to the age requirements defined in the applicable Terms & Conditions. Certain services may require parental consent for younger users, as further described in the applicable legal documents.
Travian Games supports player safety primarily through:
Our moderation systems and community standards are applied consistently across covered services and are designed to help maintain healthy game environments for all players.
Given the nature of Travian Games’ services and the comparatively limited scope of user-generated content they support, most moderation matters are handled internally through player support and Player Safety processes.
At the same time, Travian Games recognizes that certain situations may require escalation beyond standard moderation procedures. In particularly serious cases — especially where there may be indications of unlawful activity or risks to individuals or public safety — Travian Games may cooperate with competent authorities and provide information where legally required or appropriate.
Travian Games also complies with applicable legal obligations under European Union law and will respond without undue delay to valid orders or requests issued by competent authorities of EU Member States in accordance with applicable legislation.
To protect player privacy and the integrity of enforcement processes, Travian Games does not publicly disclose operational details regarding internal escalation procedures or cooperation practices with authorities.
Moderation and enforcement activities provide Travian Games with ongoing insights into player behavior, reporting patterns, and the practical challenges of maintaining fair and respectful online communities.
Through daily moderation work and player interaction, we continuously evaluate how our systems, processes, and community standards perform in practice. This helps us identify areas where player experience, response times, consistency, or preventive measures can be further improved.
Some of the key observations from our moderation activities include:
These insights help shape both our operational processes and the future development of moderation-related tools and workflows.
Travian Games expects moderation requirements and player interactions to continue evolving over time. To support scalability and consistency across our services, we are continuously evaluating how automation can assist moderation teams more effectively.
Potential areas for further development may include:
At the same time, Travian Games believes that human oversight remains an essential part of responsible moderation. Context, intent, and player interaction cannot always be evaluated reliably through automated systems alone.
For this reason, any expansion of automated support measures is intended to assist human moderators — not replace human judgment or accountability.
Travian Games also continues to review and improve the tools that support moderation and community protection across its services.
Current and future improvement efforts may include:
These measures are intended to help reduce exposure to clearly inappropriate content while supporting fair and consistent enforcement across our communities.
In addition to reactive moderation, Travian Games is also evaluating preventive measures designed to reduce disruptive behavior before it affects other players.
This may include measures intended to:
Our goal is to address harmful behavior as early as reasonably possible while maintaining an accessible and enjoyable experience for legitimate players.
Alongside technical improvements, Travian Games continues to invest in improving internal moderation and support workflows.
Ongoing efforts include:
These improvements are intended to help Travian Games maintain scalable, fair, and efficient moderation practices as our services and player communities continue to evolve.
The areas described in this section reflect Travian Games’ ongoing efforts to improve moderation, player safety, and community management over time. Specific measures, priorities, and implementation timelines may evolve depending on technical feasibility, operational experience, player impact, and legal or regulatory developments.
Travian Games also recognizes the importance of continuously improving the quality, structure, and level of detail of its transparency reporting. As our internal processes and reporting capabilities continue to develop, we aim to further enhance the quantitative transparency of future transparency reports and provide clearer insights into moderation and enforcement activities across our services.
Players who wish to report rule violations, request support, or contact Travian Games regarding moderation or enforcement matters can do so through the Customer Support channels linked directly within each game.
In addition, players may contact Travian Games via email at:
For communications from competent authorities, the European Commission, Digital Services Coordinators, or other official requests under the Digital Services Act, Travian Games can be contacted directly through its Legal Department at:
Travian Games remains committed to fostering respectful, fair, and enjoyable player communities and to continuously improving its moderation and transparency practices in line with the evolving needs of players, services, and legal frameworks.
Version: September 2026